At Xtreme eDeals, we want you to be satisfied with your purchase. You can return unused items within 30 days of delivery, subject to the conditions below.
If we made a mistake or the item arrived damaged, returns are free. If you ordered the wrong item or changed your mind, you pay return shipping and a 15% restocking fee.
Return Policy
| Reason | Time to Notify Us | Return Shipping | Restocking Fee | Resolution |
|---|---|---|---|---|
| Wrong item sent or missing items | 7 days | We pay (prepaid label) | None | Replacement or full refund |
| Damaged in transit | 7 days, with photos | We pay, or no return needed | None | Replacement or full refund |
| Defective item | 30 days | We pay | None | Replacement or full refund |
| Ordered wrong size or item | 30 days | You pay | 15% | Refund less fee, or exchange |
| Changed your mind | 30 days | You pay | 15% | Refund less fee |
Return Conditions
Items must be unused, complete and resaleable, in their original packaging. It’s fine to open the box to check the item.
Installed, cut, painted or modified items can’t be returned.
Fasteners and nails: We only accept full, unopened jars, boxes or cases. We can’t resell partial containers.
Final Sale – No Returns: Clearance items and special or bulk orders we brought in for you.
For damaged items under $50, we may refund or replace them without asking you to ship them back.
How to Return an Item
- Email hello@xtremeedeals.com or call 1-800-704-1607 with your order number, the reason for the return, and photos if the item is damaged or wrong.
- We’ll send you a Return Authorization (RMA) number and the return address, plus a prepaid label if the return is our error. We can’t accept returns without an RMA.
- Pack the items securely and write the RMA number on the outside of the box.
- Ship within 14 days of getting your RMA.
Return Address
Xtreme eDeals Inc.
60 Caster Avenue, Unit 3
Woodbridge, ON L4L 5Y9
Attn: Returns, RMA #____
Refunds
We issue refunds to your original payment method within 5 business days after the return reaches us and passes inspection.
Your bank may take a few more days to post it.
Original shipping charges are refunded only when the return is our error.
Exchanges
The fastest way to exchange is to place a new order for the item you want and return the original for a refund.
For a size exchange, we’ll waive the restocking fee if the replacement order is the same value or more.
Questions About Returns?
Contact our customer support team:
Phone: 1-800-704-1607
Email: hello@xtremeedeals.com