Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders placed by noon ET Monday to Thursday (10:00 am on Friday) usually ship the same business day. GTA delivery takes 1–2 business days, and the rest of Canada typically takes 2–7 business days. See our Shipping Policy for delivery times by region.
Click My Account and fill in the Register form. Homeowners should select “Individual Customer.” Contractors and businesses should select “B2B” to apply for trade pricing. B2B accounts require a quick approval before trade pricing becomes available.
For future orders, update your address under My Account → Addresses. For an order you’ve already placed, call 1-800-704-1607 or email hello@xtremeedeals.com right away. We can change the address if the order hasn’t shipped yet.
We email you a tracking number as soon as your order ships. You can also find your tracking information under My Account → Orders.
No. Payments are handled securely by Stripe and PayPal over an encrypted connection. We never see or store your full credit card number.
Yes. Checkout adds GST or HST based on the province you’re shipping to. Business customers pay GST/HST like everyone else and may claim it back as an input tax credit. See our Taxes section for details and rates.
We ship anywhere in Canada. Orders to the United States are available by quote only. Email hello@xtremeedeals.com with the items you want and your ZIP code. You will be responsible for shipping costs, US duties, tariffs and customs brokerage fees.
Not always. We choose the best courier for each order, so larger orders may ship in several boxes, sometimes on different days. Each box gets its own tracking number in your shipping email.
If you need to swap an item
Returns and Exchanges
You can return unused items in their original packaging within 30 days of delivery. Returns are free if we made a mistake or the item arrived damaged. If you ordered the wrong item or changed your mind, you pay return shipping and a 15% restocking fee. See our Returns & Refunds Policy for full details.
Sorry about that! Email hello@xtremeedeals.com within 7 days with your order number and a photo of the item received. We’ll send the correct item and provide a prepaid return label for the wrong one at no cost to you.
If your order arrives damaged, email us photos of the item and the packaging within 7 days. We’ll arrange a replacement or refund. For items under $50, you usually won’t need to send the damaged product back.
Your return address will be provided in your Return Authorization (RMA) email. Please don’t ship any items back without an RMA number, as we need it to identify and process your return.
You can reach our customer support team by calling 1-800-704-1607 (Monday to Thursday, 9:00 am–5:00 pm ET, and Friday, 8:00 am–noon ET) or emailing hello@xtremeedeals.com. We aim to reply within one business day.
Call us as soon as possible at 1-800-704-1607. If your order hasn’t shipped yet, we’ll correct the address for free. If it has already shipped, we’ll try to redirect it through the courier. Any courier redirection fee will be passed on to you at cost.
Yes, you can change or cancel your order if it hasn’t shipped yet. Because we usually ship orders the same business day, please call us at 1-800-704-1607 as soon as possible, preferably before noon ET. Once your order has shipped, it will be subject to our Returns & Refunds Policy.
Pre-orders are not available directly through our website. You can click “Notify me” on the product page to receive an update when the item is back in stock, or contact us directly. For contractor and bulk orders, we can often provide an expected restock date or arrange a special order.